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Privacy Policy

Privacy Policy

Dale Air Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Residential or installation address

  • Details of the services or products you purchase or enquire about

  • Information about your heating/cooling system preferences

  • Feedback or enquiry information

  • IP address, browser type, and other website usage statistics

We only collect personal information that is necessary for us to deliver our services, improve our offerings, and communicate with you effectively.

2. How We Collect Your Information

We collect personal information in several ways, including when you:

  • Submit a contact or service enquiry form via our website

  • Contact us via phone, email, or social media

  • Sign up for a quote, service or promotion

  • Interact with our website, emails, or online advertising

We may also collect information through third-party platforms we use for analytics, email marketing, or advertising (e.g., Google Analytics, Facebook Ads, Klaviyo).

3. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries or service requests

  • Provide heating and cooling sales, installation, or maintenance services

  • Send you updates, quotes, or booking confirmations

  • Improve our website, services, and customer experience

  • Send promotional materials or marketing communications (you may opt out at any time)

  • Meet our legal obligations

4. Disclosure of Your Information

We may disclose your information to:

  • Our internal staff and contractors

  • Third-party service providers (e.g., IT support, payment processors, marketing platforms) where necessary

  • Regulatory authorities or legal advisors where required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes secure servers, firewalls, encryption, and internal access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete. Please contact us via the details below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, collect usage statistics, and provide targeted advertising. You may disable cookies in your browser settings, but this may affect your ability to use parts of our site.

8. Third-Party Links

Our website may contain links to other websites not owned or operated by Dale Air. We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated revision date.

10. Contact Us

If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact:

Dale Air Pty Ltd
Phone: (03) 9551 7296
Email: info@daleair.com.au
Website: www.daleair.com.au
Address: 6 Urban Street, Braeside VIC 3195